Client Assistance Program
If you have questions about vocational rehabilitation services, call us!
1-800-544-2121 (voice) 1-888-721-6072 (tty)
“What is CAP?”
The CAP is an advocacy program with the following services:
• Provides information about the Division of Vocational Rehabilitation (DVR), the Department of Services for the Blind (DSB), Projects with Industry (PWI), and Independent Living Programs (ILP’s).
• Cap staff will explain your rights and responsibilities as an applicant or client of these rehabilitation agencies.
• Cap staff will work to solve problems through mediation and negotiation.
• CAP offers information about The Americans with Disability Act (ADA).
• Offers individualized advocacy services including assistance with administrative proceedings.
“What Rights Do I have As A Vocational Rehabilitation Client?”
You have the right to:
• Apply or reapply for vocational rehabilitation services. This includes the right to an evaluation to find out if you are eligible for services.
• Be involved in planning your own rehabilitation program including making choices about service providers and vocational goals.
• Appeal decisions made by your counselor with which you do not agree.
“Sounds good, who do I call?”
CALL OUR STATEWIDE TOLL-FREE PHONE NUMBER
1-800-544-2121 (VOICE) 1-888-721-6072 (TTY)
2531 RAINIER AVENUE SOUTH
SEATTLE, WA 98144
LOCAL SEATTLE NUMBER
(206) 721-5999 (VOICE)
(206) 721-6072 (TTY)
EMAIL: firstname.lastname@example.orgThe Washington State Client Assistance Program (CAP) is a private non-profit organization funded by the federal Government under the 1973 Rehabilitation Act as amended.